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Returns & Refunds


At African+Eastern Direct ( www.africaneasternauh.com/direct/auh/), we take great care in sourcing, storing, packing, and delivering your favorite brands to your doorstep.


Our Team of trained professionals endeavors to provide all products to you in an optimal condition, with due diligence completed at all points in the purchase and logistics chain.


Returns & Refunds are valid only on items that are Damaged or Faulty when delivered to you.


We will be happy to provide a replacement goods on the rare occasions that a breakage occurs in transit or for products that are faulty, on a case-by-case basis. Our Customer Care Team must be notified of damaged or faulty products within 24 hours of receipt. We may require the faulty products to be returned to us, so kindly keep all the original packaging as received. In order to process a replacement due to damage or breakage, a clear photograph(s) of the damaged goods will need to be provided to our Customer Care Team.


In case if we are not able to provide a replacement, we will be happy to refund you for the returned items. We will refund the value of the items by using the same payment method you used when you bought them from us (Cash, Card or Coupon). Payment amount will be refunded only in UAE Dirhams currency.


Please call our friendly Customer Care Team at +9714-4344-666, or email us at customercare@ane.ae for more details or help with your Returns/Refunds process.


Cheers!

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